Shipping policy

Delivery, Delivery Times and Track and Trace (§ 5 of the Terms and Conditions)

(1) Standardised shipping is carried out via the “GoGreen Plus” programme using the logistics provider DHL. For larger orders or to optimise customer service, we reserve the right to commission another service provider – e.g. a freight forwarder – of our choice to deliver the goods. We also reserve the right to use palletised and partial deliveries for larger shipping orders.

(2) Delivery usually takes place within one to two working days from the time the order is received. For custom-made items, the date of completion applies. If items are not in sufficient stock, delivery delays may occur.

(3) Should items be temporarily or permanently unavailable, we shall inform the customer immediately. In this case, we reserve the right to withdraw from the contract and not to deliver the ordered goods if they are unavailable. Should the purchase price have already been paid, it shall be refunded immediately.

(4) By giving your consent during the ordering process, you agree to your email address being passed on to the delivery service provider DHL. Tracking information regarding your delivery (parcel tracking) will then be automatically sent to you during the order processing.

Shipping costs – domestic (Section 6 of the Terms and Conditions)

Within the Federal Republic of Germany, we generally deliver goods free of charge.

Shipping costs – international (Section 7 of the Terms and Conditions)

(1) The shipping costs for an order to Austria are a flat rate of €11.90 per 31 kg of transport weight or part thereof.

(2) The shipping costs for an order to

Belgium
the Netherlands
Luxembourg

are a flat rate of €19.90 per 31 kg or part thereof of transport weight.

(3) The transport weight is the sum of all individual weights per box as specified in the relevant product descriptions. The online shops automatically calculate shipping costs for total weights up to 620 kg. Shipping costs for transport weights exceeding this limit must be enquired about by telephone prior to placing an order.

(4) Delivery to other countries (worldwide) is generally possible, but will only take place following prior agreement on the amount and allocation of shipping costs and any additional costs, such as customs duties or special shipping methods. The customer must comply with national import regulations for the respective products. We accept no responsibility for the compliance of our products with national guidelines and regulations outside the European Union (EU).