Refund policy

Right of withdrawal / return (Section 12 of the Terms and Conditions)

Withdrawal policy

You may withdraw from the contract within 14 days without giving any reason in writing (e.g. letter, fax, email; see Section 126b of the German Civil Code (BGB)) or – if the goods have been delivered to you before the expiry of this period – by returning the goods. The period begins upon receipt of the goods or the first partial delivery. To meet the withdrawal deadline, it is sufficient to send the notice of withdrawal or return the goods in good time.

The notice of withdrawal should be sent to:

B.R.-Vertrieb OHG
Bahnhofstraße 16
D – 63924 Kleinheubach
mail@brvertrieb.de
Fax: +49 (0) 9371 / 948 97 22

Consequences of withdrawal

In the event of a valid withdrawal, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return the service received in whole or in part, or can only return it in a deteriorated condition, you may be required to compensate us for the loss in value. Items suitable for parcel post must be returned at your own risk. You must bear the costs of the return shipment if the goods delivered correspond to those ordered. Otherwise, the return shipment is free of charge for you.

Refusal to accept the goods does not constitute a valid cancellation under any circumstances. If the refusal to accept the goods is for a reason for which we are not responsible, the customer shall bear all costs of the return and any subsequent deliveries. This also applies if, following refusal to accept the goods, a cancellation is made in due time and form.